Last updated on: August 2026.
This policy explains what Bisefic Digital Technologies Ltd collects when you use Ventlio, why we collect it, and what control you have over it.
We keep it short and specific on purpose. If anything here is unclear, please ask us.
What we collect
We collect three kinds of information: • Account details — your name, email address, phone number and profile photo, plus the name and details of the businesses you set up. • Business records — the stocks, sales, customers, expenses and receipts you enter into the app. • Technical information — app version, device type and operating system.
Why we use it
• To run the service: saving your records, syncing them across your devices and your team, and showing your reports. • To keep your account secure and to detect misuse. • To support you when you contact us — which sometimes means looking at your account to reproduce a problem. • To send you service messages, such as low stock alerts, sync issues and billing notices. • To fix bugs and improve the app, using aggregated technical information.
What we do not do
• We do not sell your personal information or your business records. • We do not share your business records with other businesses on Ventlio. • We do not use the contents of your sales, stock or customer records for advertising.
Data you hold about other people
When you add a customer or a staff member, you are giving us information about someone else. You are responsible for having the right to do that, and for telling those people what you record about them. We process that information only to provide the service to you, and we delete it when you delete it or when your account is closed.
Where your data is stored
Your records are stored on your device so the app keeps working offline, and on our servers so they survive a lost phone and can be shared with your team. Data in transit is encrypted. Our servers may be hosted outside your country; wherever they are, the protections described here still apply.
Who else can see it
We share information only in these cases: • People you invite to your business, according to the access you give them. • Service providers who host our infrastructure, deliver notifications, or process payments — under contracts that limit them to working on our behalf. • Authorities, where the law requires it and after we have checked the request is valid.
How long we keep it
We keep your records for as long as your account is active, because your business history is the point of the product. When you delete your account we remove your records from our live systems. Copies may remain in encrypted backups for a limited period before they are overwritten, and we may keep the minimum required for legal or tax obligations.
Permissions the app asks for
• Camera — only to scan barcodes and to take receipt or product photos. • Photos — only when you choose an image to attach, such as a profile picture, business logo or receipt. • Notifications — to send low stock alerts and other service messages. You can turn these off in Profile > Notification or in your device settings.
Your choices
• You can view and update your personal details in Profile > My Account. • You can choose which notifications you receive in Profile > Notification. • You can ask for a copy of your data, or ask us to correct or delete it, by writing to us. • You can close your account at any time — this deletes your business records from Ventlio and cannot be undone. See ventlio.com/delete-account for how.
Children
Ventlio is a business tool and is not intended for anyone under 18. We do not knowingly collect their data.
Changes to this policy
If we change how we handle your data we will update this page and change the date above. Significant changes will also be announced in the app or by email.
Contact
For any privacy question or request, write to privacy@ventlio.com, or reach us from Profile > Support inside the app.
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